Shipping policy

Shipping and Delivery Policy

Last updated: 28 July 2026

Delivery area

TechTic delivers to eligible addresses across South Africa. We do not normally deliver to P.O. boxes. International delivery is not available through standard checkout; contact us before ordering if you need a separate quotation.

Order processing

Orders are usually processed within 1 to 3 business days, excluding weekends and public holidays. Processing can take longer if payment, address, fraud screening, product availability or other order details need verification. You will receive an update when the order is dispatched.

Delivery estimates

Standard delivery is typically estimated at 1 to 5 business days after dispatch, depending on the delivery area, courier network and product availability. Delivery dates and times are estimates unless checkout expressly confirms a guaranteed service. Remote areas, severe weather, peak periods and events outside our reasonable control can cause delays.

Delivery charges and free delivery

The available delivery method and final charge are shown at checkout after you enter the delivery address.

Free delivery applies to qualifying orders over R1,000. Large or bulky items are excluded where any single side of the packaged item exceeds 90 cm, and other exceptional-delivery charges may apply where clearly shown or confirmed before dispatch.

Tracking

When tracking is available, it will be sent by email or shown on the order-tracking page. Tracking can take time to update after dispatch. If tracking has not updated for an unusual period, contact us with your order number.

Delivery address and receiving an order

Please provide a complete street address, postal code and reachable phone number. TechTic is not responsible for delay caused by incomplete or incorrect details supplied by the customer, although we will try to help correct them before dispatch. A courier may require a signature, PIN or other delivery confirmation.

Collection

TechTic is primarily an online store. Collection or a visit to the physical address is available only when support has arranged and confirmed it in advance.

Damaged, missing or incorrect parcels

Inspect the parcel as soon as reasonably possible. If it arrives damaged, incomplete or incorrect, contact support@techtic.co.za promptly with the order number and clear photos of the item and packaging. See our Return and Refund Policy for the next steps.

Contact

Email support@techtic.co.za or WhatsApp +27 82 890 1654.