Frequently asked questions?

1. How do I place an order on your website?

   - To place an order, simply browse our website, add your desired items to the cart, and proceed to checkout. Follow the prompts to fill in your shipping details and complete the payment process.

 

2. What payment methods do you accept?

   - We accept major credit/debit cards, including Visa, MasterCard, and American Express. Additionally, we offer the convenience of digital wallets like Apple Pay, Google Pay and instant EFTs

 

3. Is my payment information secure?

   - Absolutely! We prioritize the security of your payment information. Our website uses SSL encryption to ensure a secure and safe checkout experience.

 

4. Can I modify or cancel my order after it's been placed?

   - Once an order is confirmed, it enters our processing system. To request modifications or cancellations, please contact our customer support at info@dynamic-marketing.co.za as soon as possible.

 

5. How can I track my order?

   - Once your order is shipped, you'll receive a shipment notification with a tracking number. You can track your order by entering the provided tracking number on our website or the courier's tracking page. 

https://thecourierguy.co.za/tracking

 

6. What is your return policy?

   - We want you to be completely satisfied with your purchase. Check out our return policy for detailed information on returns, exchanges, and our easy return process.

 

7. Are there any additional fees, such as shipping or taxes?

   - Our prices are transparent, and you'll see any applicable shipping/courier fees and taxes during the checkout process. We strive to keep additional costs to a minimum.

 

8. How do I contact customer support?

   - Our dedicated customer support team is ready to assist you. You can reach us via email at info@dynamic-marketing.co.za or sales@techtic.co.za or by phone at 015 004 1681 / 0828901654 during our business hours.

 

9. What if I receive a damaged or defective product?

   - We apologize for any inconvenience. Please contact our customer support with your order details and images of the damaged or defective item, and we'll promptly assist you with a replacement or refund.

 

10. Do you offer international shipping?

    - Currently, we offer shipping worldwide. For international shipping inquiries, please contact our customer support for personalized assistance.

 

11. How do I apply a discount code or promotional offer?

    - During the checkout process, you'll find a field to enter your discount code. Simply apply the code, and the discount will be reflected in your total. We offer discounts on bulk purchases, please contact us to discuss

 

12. Can I change the shipping address after placing the order?

    - To change the shipping address, please contact our customer support at info@dynamic-marketing.co.za as soon as possible. We'll do our best to accommodate your request.

 

13. What happens if I'm not at home during the delivery?

    - If you're not available during the delivery, the courier will typically leave a delivery notice with instructions on how to reschedule or pick up your parcel at a designated location.

 

14. Are my personal details kept private and secure?

    - Absolutely! We prioritize the privacy and security of your personal information. Please refer to our privacy policy for more details on how we handle your data.

 

15. How can I provide feedback on my shopping experience?

    - We'd love to hear your feedback! You can submit your reviews on our website or contact our customer support with your comments. Your input is invaluable to us as we strive to enhance your shopping experience.