Refund policy

Return and Refund Policy

Last updated: 28 July 2026

We want returns to be clear and fair. This policy applies alongside your rights under the Consumer Protection Act 68 of 2008 and other applicable South African law. Nothing below limits rights that cannot legally be excluded.

30-day return requests

You may request a return within 30 days after delivery. Contact support@techtic.co.za before sending anything back so that we can confirm the return instructions and reference.

For an unwanted item, it should be unused, undamaged, complete and in its original packaging with all accessories, manuals, labels and promotional items. Proof of purchase is required. We may reasonably reduce or refuse a change-of-mind refund where an item has been used, damaged, altered, registered, or returned incomplete, subject always to applicable law.

Damaged, defective, incorrect or incomplete items

Please inspect your order when it arrives. If it is damaged in transit, defective, incorrect or incomplete, contact us as soon as reasonably possible with your order number, a description of the issue, and clear photos where relevant. We will assess the item and provide the remedy required by applicable law, which may include repair, replacement or refund.

Items that may not qualify for change-of-mind return

For hygiene and licensing reasons, opened earphones, earbuds and similar personal-use audio products, activated software or digital licences, personalised items, and sealed goods that have been opened may not qualify for a change-of-mind return. This exclusion does not apply where the item is defective, unsafe, incorrectly supplied, or where the law otherwise gives you a right to return it.

Return shipping

If TechTic supplied a damaged, defective or incorrect item, we will provide return instructions and arrange or authorise reasonable return transport where required. For an approved change-of-mind return, return delivery costs are normally for the customer's account unless we agree otherwise in writing.

Do not return goods to the physical address without an approved return reference. Unauthorised parcels may be delayed or rejected.

Inspection and refunds

We will notify you after the returned item is received and inspected. If a refund is approved, it will be sent to the original payment method unless applicable law or the payment provider requires another method. Bank and payment-provider processing times are outside our control.

Exchanges

Where an exchange is approved, availability and any price difference will be confirmed before it is processed. If the requested replacement is unavailable, we will discuss a suitable alternative or refund.

Warranty support

Manufacturer warranty periods and conditions differ by product. Keep your invoice, packaging where practical, serial-number labels and supplied accessories. Contact TechTic first so that we can guide the warranty process. Warranty support does not replace statutory consumer rights.

Cancellations

Contact us promptly if you need to cancel. We will try to assist, but an order that has already entered fulfilment or been dispatched may need to follow the return process. Any rights under applicable electronic-transactions and consumer law remain unaffected.

Contact

Email support@techtic.co.za or WhatsApp +27 82 890 1654. Include your order number and enough information for us to investigate.