Frequently Asked Questions

Yes. Orders are completed through secure Shopify checkout. The payment methods available for your order are displayed before you pay.

After successful checkout you will receive an order confirmation using the contact details supplied at checkout. Check your spam folder if it does not arrive, then contact support with your name and approximate order time.

Yes. Contact support@techtic.co.za with your order number and the billing details required on the invoice.

Yes. Send the products, quantities, delivery area and required date to our support team. We will confirm availability and whether a formal quote is possible.

Yes, eligible orders can be delivered nationwide. Delivery availability, rates and the final delivery address are confirmed during checkout.

Orders are normally processed within 1-3 business days. Standard delivery is typically 1-5 business days after dispatch, depending on the destination, stock location and courier network. These are estimates rather than guaranteed arrival dates.

Qualifying orders over R1,000 receive free delivery. Bulky products where any single side exceeds 90cm may still carry a delivery charge. The applicable amount is shown at checkout before payment.

Use the Track Order page with the details requested, or open the tracking link in your dispatch notification once your parcel has left.

Stock is updated regularly from connected catalogue and inventory sources. Availability can change quickly, so the final order is subject to verification and fulfilment. Contact us before ordering when timing is critical.

Send the exact model number of your device and the product you are considering. Similar-looking chargers, memory, cases and printer consumables are not always interchangeable, so an exact model check is important.

Contact us promptly with your order number and clear photos of the product, packaging and courier label. Keep all packaging while the issue is reviewed.

Return eligibility depends on the item, its condition and the reason for return. Review our Refund Policy and contact support before sending anything back. Certain opened hygiene-sensitive or software products may have restrictions.

Applicable products include manufacturer or distributor warranty support, with terms depending on the brand and item. Keep your invoice, serial number and original accessories for warranty assistance.

TechTic is primarily an online store. Collection is only available when it has been specifically arranged and confirmed by support.