FAQ
Frequently Asked Questions
Quick answers to the most common questions. If you need help, email support@techtic.co.za.
🚚 Most orders ship within 48 hours 🛡️ 30-day returns 🔒 Secure checkout
Ordering
How do I place an order on your website?
Browse the store, add items to your cart, and proceed to checkout. Enter your delivery details and complete payment. You’ll receive an order confirmation once your order is placed.
Can I change or cancel my order after placing it?
If your order hasn’t shipped yet, we’ll try to help. Please contact support@techtic.co.za as soon as possible with your order number.
Can I change the delivery address after ordering?
If your order hasn’t shipped yet, we may be able to update it. Please email support@techtic.co.za with your order number and the correct address.
Payments & Security
What payment methods do you accept?
We accept major credit/debit cards (Visa, MasterCard, American Express), digital wallets (Apple Pay, Google Pay), and Instant EFT options where available at checkout.
Is my payment information secure?
Yes. Our site uses secure encryption (SSL) to protect your data during checkout. We do not store your full card details.
How do I apply a discount code?
You can enter your discount code at checkout in the “Discount code” field. The discount will apply before you pay. For bulk orders or business pricing, please contact us to discuss.
Shipping & Delivery
How long does shipping take?
Most orders are shipped within 48 hours (business days). Delivery time depends on your area and the courier. If an item is temporarily out of stock, we’ll contact you with an ETA.
How can I track my order?
Once your order ships, you’ll receive tracking details by email/SMS (where applicable). You can track using the courier’s tracking page: The Courier Guy Tracking.
What if I’m not available when the courier arrives?
The courier may contact you, leave instructions, or attempt delivery again depending on their policy. If you need help, contact us with your order number and we’ll assist.
Are there any additional fees (shipping or taxes)?
Any applicable delivery/courier fees are shown at checkout before payment. We aim to keep extra costs minimal and transparent.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy on eligible items. View full details here: Refund & Return Policy.
What if I receive a damaged or defective product?
Please email support@techtic.co.za with your order number and clear photos/videos of the item and packaging. We’ll assist with the best solution (replacement/exchange/refund where applicable).
How long do refunds take?
Once your return is received and inspected, approved refunds are processed back to your original payment method. Banks can take a few additional business days to reflect the funds.
Support & Privacy
How do I contact customer support?
Are my personal details kept private and secure?
Yes. We take privacy seriously. Please read our Privacy Policy for full details on how we handle customer data.
International Shipping
Do you offer international shipping?
International shipping may be available depending on the product and destination. Please contact support@techtic.co.za for a quote before ordering.
More common questions
How do I know if a product is compatible with my device?
If you’re unsure (phone model, charger type, cable, etc.), message us before ordering. We’ll help you choose the correct item.
Can I get an invoice for my order?
Yes. Reply to your order confirmation email or contact support with your order number and we’ll assist.
What should I do if I entered the wrong phone number or email?
Contact us as soon as possible with your order number and the correct details so we can update your order notifications.
How can I leave a review or give feedback?
You can leave a review on the product page (if enabled) or email us your feedback. We appreciate it — it helps us improve.